Subscription Plans:
- Duration: Procricket.tv currently offers only annual plans. The cost and duration are clearly stated at the time of purchase.
- Renewal: Subscriptions do not auto-renew. Users must manually renew their subscription to continue accessing content.
Payment Methods:
- Accepted Cards: We currently accept major credit and debit cards.
- Security: Procricket.tv uses encrypted payment gateways to ensure your payment details are always secure. We do not store any card details on our servers.
Billing:
- Currency: All charges are made in USD. Please note that your bank will automatically convert the charges to your local currency based on the prevailing conversion rate.
- Invoice: After successful payment, an invoice is sent to the registered email address. This will detail the amount paid, subscription duration, and other relevant information.
- Refunds: If you’re experiencing persistent issues and are not satisfied with the service, please reach out to our customer support at [email protected]. Refunds are processed based on our terms of service and refund policy.
Managing Subscriptions:
- Login: To view or manage your subscription, log in to your Procricket.tv account and click on “My Account”
- Change Plan: While currently, direct upgrades may not be available, users can opt for a different plan upon their next renewal.
- Billing History: Users can view their past payments and invoices under the “Payment History” section of their “My Account”.
Troubleshooting:
- Failed Payment: If your payment fails, first check that your card details are correct and that your card issuer hasn’t flagged the transaction. Additionally, ensure that international e-commerce or POS transactions are enabled on your credit or debit card. It may be helpful to contact your bank to verify this. If the issue continues, try using a different payment method or reach out to customer support at [email protected] for further assistance regarding the transaction failure.
- Unrecognized Charge: If you notice an unfamiliar charge from Procricket.tv on your statement, please contact us immediately with the transaction details.