We apologize for the inconvenience caused by the “Channel error: Channel is not available at the moment.” This issue often arises due to exceeding the allowed number of concurrent devices connected to your account. To help you resolve this issue, please follow the steps outlined below.
Steps to Resolve the Channel Error
- Logout from All Devices:
- Visit the “My Account” section on Procricket.tv.
- Select “Logout from all devices” to ensure that no other devices are currently logged into your account.
- Logout and Login Again:
- Logout from your current device and then log back in. This can refresh your session and resolve the error.
- Change Your Password:
- If you’re unsure who has access to your account, it’s a good idea to change your password immediately to secure your account.
- Clear Your Browser Cache:
- Clearing your browser cache can resolve issues caused by outdated or corrupted files. Refer to your browser’s help documentation for instructions on how to clear the cache.
- Network Check:
- If the issue persists, try accessing Procricket.tv from a different network or device. Sometimes, your current network might be behind a firewall or an office network blocking streaming ports, which can cause this issue.
- Run a Diagnostic Test:
- Visit Procricket Recommender and run the diagnostic test.
- Copy the results and email them to [email protected] so we can investigate further.