Steps to Diagnose and Fix Buffering Issues

If you’re experiencing buffering issues, follow these steps to diagnose and resolve the problem: Run a Diagnostic Test: Visit Procricket Recommender and run the test. This will provide you with recommendations for the optimal CDN region and video quality settings for your internet service provider. Update Your Settings: Go to the “My Account” page at […]

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Resolving Playback Problems during Live Streaming

1. Refresh the Stream: Sometimes, a simple refresh of the web page or restarting the app can solve minor playback glitches. 2. Check Internet Connection: Stability: Ensure you have a stable internet connection. Fluctuating speeds can cause intermittent playback problems. Bandwidth: Ensure no other devices are consuming large amounts of bandwidth on the same network, […]

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Understanding Quality Settings for Live Streaming

1. Auto Quality: Function: This setting allows the streaming platform to automatically adjust the video quality based on your internet speed. It provides a balance between quality and performance, aiming to reduce buffering. Best for: Users who are unsure about their network’s capabilities or those who have fluctuating internet speeds. 2. HD (High Definition): Resolution: […]

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Resolving “Player Error ” or “Channel is not available” Error

We apologize for the inconvenience caused by the “Channel error: Channel is not available at the moment.” This issue often arises due to exceeding the allowed number of concurrent devices connected to your account. To help you resolve this issue, please follow the steps outlined below. Steps to Resolve the Channel Error Logout from All […]

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