1. Duration: Procricket.tv currently offers only annual plans. The cost and duration are clearly stated at the time of purchase.
2. Renewal: Subscriptions do not auto-renew. Users must manually renew their subscription to continue accessing content.

Payment Methods:

1. Accepted Cards: We currently accept major credit and debit cards.
2. Security: Procricket.tv uses encrypted payment gateways to ensure your payment details are always secure. We do not store any card details on our servers.

Billing:

1. Currency: All charges are made in USD. Please note that your bank will automatically convert the charges to your local currency based on the prevailing conversion rate.
2. Invoice: After successful payment, an invoice is sent to the registered email address. This will detail the amount paid, subscription duration, and other relevant information.
3. Refunds: If you’re experiencing persistent issues and are not satisfied with the service, please reach out to our customer support at support@procricket.tv. Refunds are processed based on our terms of service and refund policy.

Managing Subscriptions:

1. Login: To view or manage your subscription, log in to your Procricket.tv account and click on “My Account”
2. Change Plan: While currently, direct upgrades may not be available, users can opt for a different plan upon their next renewal.
3. Billing History: Users can view their past payments and invoices under the “Payment History” section of their “My Account”.

Troubleshooting:

1. Failed Payment: If your payment fails, first check that your card details are correct and that your card issuer hasn’t flagged the transaction. Additionally, ensure that international e-commerce or POS transactions are enabled on your credit or debit card. It may be helpful to contact your bank to verify this. If the issue continues, try using a different payment method or reach out to customer support at support@procricket.tv for further assistance regarding the transaction failure.
2. Unrecognized Charge: If you notice an unfamiliar charge from Procricket.tv on your statement, please contact us immediately with the transaction details.

2. Gather Necessary Details: Have relevant details on hand to expedite the process. This might include:

• Your Procricket.tv account email address.
• The transaction ID or reference number.
• Date of the transaction.
• The charged amount.

3. Contact Customer Support: Reach out to Procricket.tv’s customer support team with the details:

• Clearly mention the nature of your issue, whether it’s an overcharge or a duplicate payment.
• Attach any screenshots or proof of the incorrect charge for clarity.

4. Await Response: Upon receiving your request, the support team will verify the details and initiate a refund process if the claim is valid. The time taken for a refund to reflect in your account may vary based on your bank or card provider.

5. Check Your Bank/Card Statement: Once you receive confirmation of the refund from Procricket.tv, keep an eye on your bank or card statement to ensure the refunded amount is credited back.

6. In Case of Delays: If the refund does not appear in your statement within the expected timeframe, consider reaching out to your bank or card provider first. If they can’t provide an update, contact Procricket.tv’s support again for further assistance.

Recommendations:

• To avoid potential overcharges or duplicate payments in the future, ensure you’re following Procricket.tv’s payment guidelines and process correctly.
• Always double-check the amount before confirming any payment.
• If you’re using a saved card for payments, ensure it’s updated with the correct details.

• Expiration: If you’ve opted for a trial subscription, you don’t need to take any action to cancel it. Trials will automatically expire at the end of the trial period.
• No Charges: Since Procricket.tv does not collect credit card information for trial subscriptions, you can rest assured that your card won’t be charged when the trial ends.

2. Paid Subscriptions:

• No Auto-Renewal: One of the unique features of Procricket.tv’s billing system is the absence of auto-renewal for paid accounts. This means, once your subscription period comes to an end, it will not automatically renew, and you won’t be charged again unless you manually choose to subscribe again.
• Expiry and Access: When your paid subscription expires, your access to premium content will cease. However, you can always choose to renew your subscription if you wish to continue accessing Procricket.tv’s premium content.

3. Managing Your Subscription:

• While your subscription doesn’t auto-renew, it’s always good to be aware of its expiration date so you can decide if you want to renew or not.
• To check your subscription’s end date or any other account details, log into your Procricket.tv account and navigate to the “My Account” section.

4. Renewing Your Subscription:

• If you wish to renew your subscription after it expires, simply go to Procricket.tv, select your preferred plan, and complete the payment process.

Recommendations:

• Always keep an eye on any email communications from Procricket.tv, as they may provide important information about your subscription, special offers, or any changes in terms.
• If you have any queries or face issues related to billing or subscription, reaching out to Procricket.tv’s customer support can provide clarity and assistance.

• Before raising a concern, it’s important to cross-check the amount you’ve been billed with the pricing of the subscription plan you selected on Procricket.tv. Review your invoice or receipt against your bank or card statement to identify any discrepancies.

2. Confirm Subscription Type:

• Ensure you’re aware of the specific subscription you’ve chosen, whether it’s a trial, monthly, or annual plan. Remember that trial subscriptions don’t incur charges as no credit card information is collected.

3. Check Email Confirmations:

• Review any email confirmations or notifications you received from Procricket.tv regarding your subscription or payment. These emails might provide insights into the charges applied to your account.

4. Multiple or Duplicate Charges:

• If you notice multiple or duplicate charges, it could be a technical glitch or an error during the payment process. Ensure you didn’t unintentionally subscribe more than once or click the payment button multiple times.

5. Contact Customer Support:

• If after reviewing all the above points you still find discrepancies, reach out to Procricket.tv’s customer support team:
  • Provide them with relevant details like your account email, transaction ID, and date of transaction.
  • Attach screenshots or copies of the charges from your bank or card statement to help illustrate the issue.
  • Clearly explain the discrepancy you’ve identified to receive a more targeted and efficient resolution.
  • Send an email to support@procricket.tv

6. Monitor Your Bank/Card Statements:

• If Procricket.tv confirms a refund or resolves the discrepancy, keep an eye on your bank or card statement to ensure the correction reflects accurately.

7. Stay Informed:

• Ensure you’re familiar with Procricket.tv’s billing and refund policies. This knowledge can help address any concerns faster and help you know what to expect in terms of resolutions.

Recommendations:

• Always maintain a record of your transactions and subscription details. These can be instrumental in resolving issues faster.
• Regularly review your account details on Procricket.tv to ensure all information, especially billing-related, is up-to-date and accurate.

• Begin the sign-up process on Procricket.tv. Once you’re on the “Plan Selection” page, which is step 2 of the process, you’ll find various subscription options available to you.

2. Locating the Promo Code Option:

• On the “Plan Selection” page, look for an option labeled “Add Promo Code.” It’s positioned close to the “Next” button, making it easy to spot.

3. Entering the Promo Code:

• Click on the “Add Promo Code” option. A field will appear where you can enter your promotional code. Ensure you input the code exactly as you received it, paying attention to any uppercase or lowercase characters, numbers, or special symbols.

4. Applying the Promo Code:

• After entering the promo code, click on “Submit” button. This action will validate the promo code, and if it’s valid and applicable, you should see the discounted price reflected in the total amount due.

5. Continue with the Sign-up Process:

• Once the discount has been successfully applied, continue with the remaining steps of the sign-up process, and complete your subscription purchase.

6. Invalid or Expired Codes:

• If the system informs you that the code is invalid or expired, double-check the code you entered. If it still doesn’t work, it’s possible that the promo code has expired, is not applicable for the plan you’re selecting, or may be limited to specific users or regions.

Recommendations:

• Always be cautious when obtaining promo codes. Ensure they are from legitimate sources such as Procricket.tv’s official communications, affiliated partners, or promotional campaigns.
• If you face any issues while applying a promo code or feel unsure about its validity, consider reaching out to Procricket.tv’s customer support for clarification and assistance.